Terms & Conditions
Please read our Terms & Conditions below.
Quotes
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Quotes are valid for 30 days.
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We cannot hold dates or provide tentative bookings. To confirm your quote and secure your date, we require an initial non-refundable 25% payment and approval of these terms and conditions. Then 30 days out from your event we will require another 25% non-refundable payment.
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Booking confirmation​
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These two 25% payments are non-refundable. It is compensation for our work done to date and is required to secure our services for your date.
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These payments will be deducted from the total owing.
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Payment Terms
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There are two 25% payments that are non-refundable. One must be paid upon booking your order at least 3 months before your event date and the other must be paid 30 days out from your event.
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The remaining moneys must be paid upon the day of picking up your flowers.
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All prices are Exclusive of GST.
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Payments can be made by EFTPOS / direct deposit.
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Changes to Quote
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Upon accepting this quote, you are agreeing to the items and to the total value listed.
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Should you wish to make changes to the items in this quote, we require a min of 30 days notice before your event date. However, please note, the final quote amount cannot be reduced by more then 10% from the original agreed upon estimate.
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All changes must be made in writing to info@woodstockflowerfarm.com.au
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Event Cancellations
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If the client decides to cancel this agreement, it must be done in writing to info@woodstockflowerfarm.com.au at least 30 days before the event.
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If you cancel your event within 30 days of the event date the 50% payment will remain non-refundable.
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If you cancel your event and provide more then 30 days notice, the initial payment made remains non-refundable. Moneys paid above and beyond the initial 25% payment will be refunded.
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We reserve the right to cancel the contract at any time. In this instance, you are entitled to a full refund (including the two initial 25% payments).
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Rescheduled & Relocated Events
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The client must advise of any change to the event date in writing to info@woodstockflowerfarm.com.au.
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We will do our best to accommodate new date changes however we cannot guarantee our availability.
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If we are unavailable on your new event date, the two initial 25% payments made remains non-refundable. (Both the 25% initial booking payment and the 25% 30 days out to secure your flowers payment)
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If we are available on your new event date, the initial payment made will be transferred to the new date. A new contract and quote will be drawn up taking into account the changed circumstances. (For instance, wholesale product prices fluctuate through the season).
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Price Variations​
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Prices are subject to change without notice. This can be due to a fluctuation in wholesale prices which are beyond our control.
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Product Substitution & Availability
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All flowers and foilages are subject to seasonal quality and availability.
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Unfortunately we cannot guarantee availability, exact colours or shades of specific product. When working with Mother Nature, there are no guarantees. Unseasonably warm, wet or cool seasons have a dramatic impact on flower and foilage availability.
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We reserve the right to substitute all products to ensure the highest quality ingredients are used.
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Refunds will not be given for minor changes in flower type or appearance.
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Collection
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Upon collection the client assumes all responsibility and care for the flowers.
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We are not responsible for the flowers once they have left our farm.
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The remaining payments must be made upon picking your flowers up.
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