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Terms & Conditions

Please read our Terms & Conditions below.

Quotes

  • Quotes are valid for 30 days.

  • We cannot hold dates or provide tentative bookings. To confirm your quote and secure your date, we require an initial non-refundable 25% payment and approval of these terms and conditions. Then 30 days out from your event we will require another 25% non-refundable payment.

Booking confirmation​

  • These two 25% payments are non-refundable. It is compensation for our work done to date and is required to secure our services for your date.

  • These payments will be deducted from the total owing.

Payment Terms

  • There are two 25% payments that are non-refundable. One must be paid upon booking your order at least 3 months before your event date and the other must be paid 30 days out from your event.

  • The remaining moneys must be paid upon the day of picking up your flowers.

  • All prices are Exclusive of GST.

  • Payments can be made by EFTPOS / direct deposit. 

Changes to Quote

  • Upon accepting this quote, you are agreeing to the items and to the total value listed.

  • Should you wish to make changes to the items in this quote, we require a min of 30 days notice before your event date. However, please note, the final quote amount cannot be reduced by more then 10% from the original agreed upon estimate.

  • All changes must be made in writing to info@woodstockflowerfarm.com.au

Event Cancellations

  • If the client decides to cancel this agreement, it must be done in writing to info@woodstockflowerfarm.com.au at least 30 days before the event.

  • If you cancel your event within 30 days of the event date the 50% payment will remain non-refundable. 

  • If you cancel your event and provide more then 30 days notice, the initial payment made remains non-refundable. Moneys paid above and beyond the initial 25% payment will be refunded.

  • We reserve the right to cancel the contract at any time. In this instance, you are entitled to a full refund (including the two initial 25% payments).

Rescheduled & Relocated Events

  • The client must advise of any change to the event date in writing to info@woodstockflowerfarm.com.au.

  • We will do our best to accommodate new date changes however we cannot guarantee our availability.

  • If we are unavailable on your new event date, the two initial 25% payments made remains non-refundable. (Both the 25% initial booking payment and the 25% 30 days out to secure your flowers payment)

  • If we are available on your new event date, the initial payment made will be transferred to the new date. A new contract and quote will be drawn up taking into account the changed circumstances. (For instance, wholesale product prices fluctuate through the season).

Price Variations

  • Prices are subject to change without notice. This can be due to a fluctuation in wholesale prices which are beyond our control.

Product Substitution & Availability

  • All flowers and foilages are subject to seasonal quality and availability.

  • Unfortunately we cannot guarantee availability, exact colours or shades of specific product. When working with Mother Nature, there are no guarantees. Unseasonably warm, wet or cool seasons have a dramatic impact on flower and foilage availability.

  • We reserve the right to substitute all products to ensure the highest quality ingredients are used.

  • Refunds will not be given for minor changes in flower type or appearance.

Collection

  • Upon collection the client assumes all responsibility and care for the flowers.

  • We are not responsible for the flowers once they have left our farm.

  • The remaining payments must be made upon picking your flowers up.

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